1. Introduction

SPAN Technology Services Inc. (“SPAN,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with applicable laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec’s Law 25, and Canada’s Anti-Spam Legislation (CASL).

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This Privacy Policy applies to:

• Clients and prospective clients
• Website visitors
• Business partners and vendors
• Individuals interacting with our products and services

3. What Personal Information We Collect

We collect the following types of personal information to provide our services:

a. Identification Information

• Name
• Business name
• Email address
• Phone number
• Mailing address

b. Financial and Transactional Information

• Billing details
• Payment records (processed securely via third-party providers)

c. Technical Information

• IP address
• Browser type and device information
• Usage data (pages visited, session duration, interactions)

d. Account and Service Data

• Login credentials (encrypted)
• Preferences and settings
• Data submitted through our platforms

4. How We Collect Information

We collect personal information through:

• Direct interactions (forms, registrations, support requests)
• Automated technologies (cookies, analytics tools)
• Third-party integrations (payment processors, service providers)

For more detailed information about the cookies we use, please refer to our Cookies Policy.

5. Purpose of Collection

We use personal information strictly for legitimate business purposes, including:

• Providing and managing our services
• Processing transactions and billing
• Communicating with clients and responding to inquiries
• Improving product performance and user experience
• Ensuring compliance with legal and regulatory obligations
• Preventing fraud and enhancing security

6. Consent

By using our services, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.

Where required, we obtain explicit consent. You may withdraw consent at any time, subject to legal or contractual restrictions.

7. Disclosure of Personal Information

We may disclose personal information in the following circumstances:

• To service providers who support our business operations (e.g., payment processors, hosting services, marketing platforms)
• To legal and regulatory authorities if required by law, or to protect our rights, safety, and property
• In case of a business transfer, such as a merger, acquisition, or sale of assets

8. Compliance with CASL (Canada's Anti-Spam Legislation)

In compliance with CASL, we do not send unsolicited electronic communications. We will only send marketing emails or messages if you have explicitly consented, and you may withdraw your consent at any time by using the unsubscribe link included in each email. All our communication includes clear identification of the sender and an easy way to opt out of further messages.

9. Compliance with Quebec Law 25

If you are a resident of Quebec, we adhere to the provisions of Quebec’s Law 25, which grants you additional rights regarding your personal data, including:

• The right to request access to your personal information
• The right to request corrections to inaccurate data
• The right to request deletion or de-indexing of personal information (where applicable)

We also conduct Privacy Impact Assessments (PIAs) when necessary and ensure that personal information transferred outside of Quebec is protected by equivalent standards.

10. Cross-Border Data Transfers

Your personal information may be stored or processed outside of Canada (e.g., United States or other jurisdictions). In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

11. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Meet legal, accounting, or regulatory requirements

Once no longer required, we securely delete or anonymize personal information.

12. Security Measures

We implement reasonable security measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access control protocols, and regular security audits.

13. Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Withdraw consent where applicable
• Request deletion of personal data in certain circumstances

To exercise your rights, please contact us using the contact details below.

14. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance user experience
• Analyze usage patterns
• Improve platform functionality

You can manage cookie preferences through your browser settings.

15. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from a child, please contact us, and we will take appropriate action.

16. Third-Party Links

Our websites or services may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before interacting with them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page, and the effective date will be updated. Please review this policy periodically to stay informed of any changes.

18. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

SPAN Technology Services Inc.
Kitchener, Ontario, Canada

Email: contact@spantechnologyservices.ca

19. Accountability

SPAN is responsible for the personal information under its control. We have designated a privacy officer to ensure compliance with applicable privacy laws, including PIPEDA, CASL, and Quebec’s Law 25.